Outlook Travel UK
info@outlooktravel.co.uk
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Cancellation & Refunds

Cancellation by Outlook Travel Ltd

We reserve the right to amend your booking other than where there is a Major Change at any time. Most of these changes are minor and we will advise you at the earliest possible date. We will not cancel your booking within eight (8) days of departure except for reasons of Force Majeure or failure by you to pay the final balance. If we have to make a Major Change, we will inform you at the earliest possible date. You will have a choice of accepting change of arrangement, therefore accepting a holiday of equivalent value or accepting a refund if the holiday is of a materially lower standard. If you cancel completely you will be entitled to a full refund and reasonable compensation calculated by reference to the holiday price net of insurance premiums, airport tax and amendment charges as follows:-

  1. a. More than 56 days before departure: No compensation
  2. b. Between 30 and 55 days before departure: GBP10 per person
  3. c. Between 15 and 30 days before departure: GBP15 per person
  4. d. Between 8 and 14 days before departure: GBP20 per person
  5. e. Between 0 and 7 days before departure: GBP25 per person.

This cancellation must be received in writing within seven (7) days of receiving a notice.

Cancellation by Customer

  1. i. 8 weeks prior to departure: Lose deposit *
  2. ii. 42-56 days prior to departure: Lose 30% *
  3. iii. 29-42 days prior to departure: Lose 60% *
  4. iv. 3-27 days prior to departure: Lose 90% *
  5. v. Within 72 hours: Lose 100%

*If the travel arrangements have been "issued" on "non-refundable" special fares, we will not be able to refund any monies. Cancellation charges made by our suppliers may be higher than the cost of the deposit and we reserve the right to pass on such fees to you. Outlook Travel LTD will advise of such fees before cancellation. In the case of cancellation after receipt of documents, no refund will be given unless unused tickets are returned to Outlook Travel LTD. Insurance premiums and airport tax charges are not returnable.

Behavior

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behavior causes distress or damage to other passengers, employees or guests at your accommodation or your accommodation. In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behavior.

Office Address

Office Address: 63 Goodmayes Road Ilford IG3 9UB, United Kingdom Phone: +44 (0) 20 3468 9444 Email: info@outlooktravel.co.uk