Frequently Asked Questions – Outlook Travel Ltd
Are you ATOL protected? Yes. Outlook Travel Ltd is fully ATOL protected under number 3853 via Brightsun Travel (UK) Ltd. This means your money is 100% financially protected on all flight-inclusive bookings.
Where are you based? We are based at 63 Goodmayes Road, Ilford, IG3 9UB. You can call us on 02034689444, Monday to Friday 9am–5pm.
Which destinations do you cover? We specialise in cheap flights from London Heathrow, Manchester, Birmingham and Glasgow to Africa, Asia and the Middle East — including Lagos, Nairobi, Karachi, Lahore, Dubai, Addis Ababa and many more.
Do you offer Umrah and Hajj packages? Yes. We offer a range of Umrah and Hajj packages throughout the year. Contact us directly for the latest availability and pricing.
How do I get a quote or make a booking? Call us, email us, or message us on WhatsApp and our team will get back to you quickly with the best available fares.
What payment methods do you accept? We accept all major debit and credit cards. Please contact us for full payment options.
Can I cancel or change my booking? Cancellation and amendment policies depend on the airline and fare type. Please refer to our Cancellation & Refunds page or contact us directly for advice.
How far in advance should I book? For the best prices we recommend booking at least 6–8 weeks in advance. For Hajj and Ramadan Umrah, book 3–6 months ahead as spaces fill quickly.
